customer service training

Originals Book Cover
By | September 8, 2016

Are You an Original? Should You Be?

Adam Grant begins his book, Originals, by acknowledging two routes to achievement: conformity and originality. As the title implies, Grant […]


Recommended Reading
By | April 24, 2014

5 Things That Drive Away Customers

“How often do you drive customers away without even realizing it?” That’s the question posed by Bill Murphy Jr. in […]


Customer Service
By | May 14, 2012

Attitude, Energy and Appearance: The “True Grit” of our Profession

Mention the word “grit” and one is likely to evoke a vivid image of the tough, hard-nosed U.S. Marshal in […]


Sales Training
 
 

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