customer service training

Are You an Original? Should You Be?

September 8, 2016  |  Published by in Professional Development, Recommended Reading
Originals Book Cover

Adam Grant begins his book, Originals, by acknowledging two routes to achievement: conformity and originality. As the title implies, Grant […]

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5 Things That Drive Away Customers

“How often do you drive customers away without even realizing it?” That’s the question posed by Bill Murphy Jr. in […]

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Attitude, Energy and Appearance: The “True Grit” of our Profession

May 14, 2012  |  Published by in Sales Training

Mention the word “grit” and one is likely to evoke a vivid image of the tough, hard-nosed U.S. Marshal in […]

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