What You’ll Learn
Participants complete an in-depth Leadership Assessment to gain insight into their own style, strengths, and weaknesses. Learn the general expectations of a supervisor and how they differ from an individual contributor. Discuss common management myths vs. reality. Discover the interpersonal, technical, and business acumen required to start strong and succeed, and objectively assess your personal readiness to take on the supervisory challenge.
Identify the characteristics of an exceptional team and develop the standards and norms to transform a group of individuals into a cohesive team. Learn how to set the stage for accountability, create communication channels, and identify “pinch points” before they become problems.
Coaching for Performance Improvement
Understand how to identify opportunities to improve performance through coaching. Learn a proven communication model for delivering performance feedback and coaching. Master delivering specific, prescriptive, and actionable feedback focused on the behaviors required to achieve desired outcomes.
Master a simple, defined, and repeatable communication process to achieve an intellectual and empathetic understanding of the basis for a conflict, varying perspectives, and challenges. Learn to handle objections in a way that overcomes resistance, diffuses anger, and collaboratively uncovers solutions for moving forward. This proven model resolves conflict while building trust, credibility, and rapport.
Increased revenue and profit
Common language, process
Employee retention, growth
Improved talent acquisition
Increased organization alignment
Proprietary process models
Videotaped skills practice
Energy, interaction, fun
Personalized Smart Room
Alumni Community Forums