Love the One You’re With… Customer Retention is Key to Sales Success

December 16, 2013  |  Published by in Customer Service, Sales Excellence, Uncategorized

There is nothing more thrilling to sales professionals than landing a shiny new account. As we engage new customers, our […]

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3 Keys to a Killer Presentation

June 24, 2013  |  Published by in Uncategorized

We all know the required elements of an effective presentation.  Unfortunately, in competitive sales situations, everyone likely will be effective.  […]

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A Little “Me Time” First-Thing Can Go a Long Way

June 17, 2013  |  Published by in Uncategorized

We’ve all heard it before – “Breakfast is the most important meal of the day.” You must fuel your body […]

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4 Ways to Up Your Likeability Factor

June 3, 2013  |  Published by in Uncategorized

You know the people… you meet them and you like them instantly. That “likeable” quality seems innate, but if you […]

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Business Etiquette: Phone Calls

April 29, 2013  |  Published by in Uncategorized

While everyone knows how to use the phone, very few of us use it to its full potential to build […]

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Unplug: How dis-engagement from technology might benefit real-life relationships and overall wellness

March 25, 2013  |  Published by in Uncategorized

In recent years, sales and marketing professionals have been bombarded with pressure to utilize the internet and social media as […]

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Forego Business Etiquette at Your Own Risk!

February 25, 2013  |  Published by in Uncategorized

Proper etiquette doesn’t get its due in the business world.  We are not talking about highbrow, inconsequential ceremony, like how many times […]

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To Skype or Not to Skype

December 3, 2012  |  Published by in Uncategorized

Is this communications tool right for you and your customers? Like many technological advances, Skype (and all other forms of […]

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Gratitude – A Muscle worth Flexing

November 22, 2012  |  Published by in Uncategorized

The approach of the Thanksgiving holiday provides the perfect opportunity to consider the broad and prolific effects of GRATITUDE. In […]

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Proper Grammar – Part 2

August 20, 2012  |  Published by in Uncategorized

Apparently it doesn’t always have to be about sales training. The immediate and enthusiastic response to my recent blog, “A […]

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