By | December 16, 2013

Love the One You’re With… Customer Retention is Key to Sales Success

There is nothing more thrilling to sales professionals than landing a shiny new account. As we engage new customers, our […]

Customer Service, Uncategorized
By | June 24, 2013

3 Keys to a Killer Presentation

We all know the required elements of an effective presentation.  Unfortunately, in competitive sales situations, everyone likely will be effective.  […]

By | June 17, 2013

A Little “Me Time” First-Thing Can Go a Long Way

We’ve all heard it before – “Breakfast is the most important meal of the day.” You must fuel your body […]

By | June 3, 2013

4 Ways to Up Your Likeability Factor

You know the people… you meet them and you like them instantly. That “likeable” quality seems innate, but if you […]

By | April 29, 2013

Business Etiquette: Phone Calls

While everyone knows how to use the phone, very few of us use it to its full potential to build […]

By | March 25, 2013

Unplug: How dis-engagement from technology might benefit real-life relationships and overall wellness

In recent years, sales and marketing professionals have been bombarded with pressure to utilize the internet and social media as […]

By | February 25, 2013

Forego Business Etiquette at Your Own Risk!

Proper etiquette doesn’t get its due in the business world.  We are not talking about highbrow, inconsequential ceremony, like how many times […]

By | December 3, 2012

To Skype or Not to Skype

Is this communications tool right for you and your customers? Like many technological advances, Skype (and all other forms of […]

By | November 22, 2012

Gratitude – A Muscle worth Flexing

The approach of the Thanksgiving holiday provides the perfect opportunity to consider the broad and prolific effects of GRATITUDE. In […]

By | August 20, 2012

Proper Grammar – Part 2

Apparently it doesn’t always have to be about sales training. The immediate and enthusiastic response to my recent blog, “A […]

By | August 13, 2012

Would Your Customers Give You a Gold Medal?

Concha Allen, PhD Jerry and Felicia Campbell Endowed Professor Department of Marketing and Hospitality Services Administration Central Michigan University In […]

By | August 6, 2012

Fear and Loathing in… the Sales Professional

“FEAR” is one of those words that, well, puts fear into everyone who entertains the term – in their head, […]

By | July 30, 2012

A Plea for Proper Grammar

“In blog posts, on Facebook statuses, in e-mails, and on company websites, your words are all you have. They are […]

By | July 2, 2012

Here Comes the Sun: Helping Customers Find That Ray of Hope in Our Solutions

Adapted from Switch: How to Change Things When Change Is Hard, By Dan & Chip Heath. “A problem may look hopelessly complex. […]

By | June 18, 2012

The Bionic Sales Rep

I’m sure there are many folks out there who remember Colonel Steve Austin from the 70’s TV hit The Six […]


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