Dimensions of Professional Communication

Improve Communication Skills Across the Organization for Greater Alignment, Engagement, and Productivity.

Learn proven models and frameworks for more effective dialogue, enhanced collaboration, and empowered positive influence among employees, colleagues, and customers. Accelerate initiatives, increase productivity, strengthen engagement, and build organizational alignment. Seamlessly enhance communication, cooperation, and overall effectiveness at all touchpoints, both inside and outside the organization. Ideal for all employees regardless of business discipline, this workshop combines both interpersonal and functional skills. Participants gain the confidence and competence to influence action inside the organization, strengthen professional and personal relationships, and optimize the internal and external customer experience.

Our proprietary models and straightforward frameworks allow client-specific customization while retaining the integrity of our proven content. Dimensions of Professional Communication is instructor-led and can be delivered live onsite, live virtually, or in blended sessions. Regardless of the delivery method, Carew facilitators create magic in the classroom by leveraging a variety of engaging learning strategies and modalities to educate, motivate and inspire. Participants receive highly relevant, immediately usable, and memorable training that profoundly impacts their skills, attitude, relationships, and success.

What You’ll Learn

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Building Relationships

Learn a results-producing model for becoming truly other-centric.  Identify key “moments of truth” and how they impact overall perception, understanding, acceptance, and relationships. Recognize common needs, values, motivations, and perceptual orientations that affect the decision-making process; learn communication and relationship strategies for each to achieve desired outcomes. 

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Effective Listening and Learning

Master a simple, defined, and repeatable communication process to fully understand individual needs, perspectives, and challenges. Develop critical listening skills and techniques to ensure understanding of the issues to be addressed and development of benefit-focused, holistic recommendations. Learn to handle objections in a way that overcomes resistance, diffuses anger, and uncovers additional opportunities. This proven model gets to the heart of needs while building trust, credibility, and rapport.

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Communicating with Strategy

Build rapport by leveraging the communication model within a disciplined and flexible framework that brings gaps and opportunities to light. Understand how voice, tone, attitude, and energy impact engagement and drives behavior and receptivity to ideas and recommendations. Learn strategies and tactics to build confidence in your authentic concern and your ability to address needs.

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Collaborative Problem-Solving for Positive Outcomes

Master a range of skills and techniques to spur collaborative problem solving and inspire new ideas. Apply our proven communication excellence model to skillfully share your recommendations, gain acceptance, and build confidence, relationships, and success.

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Program Benefits

Increased productivity
Common language, process
Organizational alignment
Employee retention, growth

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Program Highlights

Client-specific customization
Proprietary process models
Energy, interaction, fun
Participant Certification

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Personalized Smart Room
Online LMS
Thought Leadership
Alumni Community Forums

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Who Should Attend

Sales Enablement
Marketing Professionals
Finance Professionals
Operations Professionals

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Delivery Options

Live Onsite Instructor-led
Live Virtual Instructor-led
Custom Onsite/Virtual Blend
Train-the-Trainer Certification

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Program Duration

Onsite: 2.0 days
Virtual: 4.0 days | Two 2.5 hr. sessions/day