What You’ll Learn
Learn a results-producing model for becoming truly other-centric. Identify key “moments of truth” and how they impact overall perception, understanding, acceptance, and relationships. Recognize common needs, values, motivations, and perceptual orientations that affect the decision-making process; learn communication and relationship strategies for each to achieve desired outcomes.
Effective Listening and Learning
Master a simple, defined, and repeatable communication process to fully understand individual needs, perspectives, and challenges. Develop critical listening skills and techniques to ensure understanding of the issues to be addressed and development of benefit-focused, holistic recommendations. Learn to handle objections in a way that overcomes resistance, diffuses anger, and uncovers additional opportunities. This proven model gets to the heart of needs while building trust, credibility, and rapport.
Communicating with Strategy
Build rapport by leveraging the communication model within a disciplined and flexible framework that brings gaps and opportunities to light. Understand how voice, tone, attitude, and energy impact engagement and drives behavior and receptivity to ideas and recommendations. Learn strategies and tactics to build confidence in your authentic concern and your ability to address needs.
Collaborative Problem-Solving for Positive Outcomes
Master a range of skills and techniques to spur collaborative problem solving and inspire new ideas. Apply our proven communication excellence model to skillfully share your recommendations, gain acceptance, and build confidence, relationships, and success.
Common language, process
Employee retention, growth
Proprietary process models
Energy, interaction, fun
Personalized Smart Room
Alumni Community Forums
Who Should Attend
Live Onsite Instructor-led
Live Virtual Instructor-led
Custom Onsite/Virtual Blend
Onsite: 2.0 days
Virtual: 4.0 days | Two 2.5 hr. sessions/day