We must always approach customer interaction, including exploratory questions, from the customer’s perspective. To the degree that they appreciate the sales professional asking questions to better understand their needs, they also appreciate being allowed the time/opportunity to consider the question and respond thoughtfully.
The first month of 2022 has come and gone. If you haven’t already, it’s time to begin crafting an effective sales plan for the year ahead. Leaving the management and growth of your sales year to chance is not an option if you want to optimize your business.
All sales professionals have at least this one thing in common: we are all people. And treating people like people is a concept we should be talking more about.
Whether personal or professional, the healthiest and most satisfying relationships are those which are mutual, balanced, and beneficial to both parties. The relationship between a sales professional and their customer is no exception.
Anger is one of the first emotions human beings experience but the last one we learn to effectively manage. Many people spend a lifetime denying, suppressing, displacing, and/or avoiding this troublesome sensation. Because anger usually occurs within an interpersonal context, it is a common experience and presents a challenge to all human beings.