Here are some tips to help your sales soar (and make your job a little bit easier). Don’t do that, and try this instead…
4 Tips for Dealing with Angry Customers and Coworkers
by Kashina Cusson | Oct 7, 2021 | Message from the Mentor
Anger is one of the first emotions human beings experience but the last one we learn to effectively manage. Many people spend a lifetime denying, suppressing, displacing, and/or avoiding this troublesome sensation. Because anger usually occurs within an interpersonal context, it is a common experience and presents a challenge to all human beings.
LAER: The Bonding Process® is Essential for Effective Selling
by Kashina Cusson | Jun 21, 2021 | Message from the Mentor
In Dimensions of Professional Selling®, LAER: The Bonding Process® is presented as a means of how to handle objections in sales, defuse anger and build relationships.
3 Barriers to Understanding Your Customer’s Reality
by Amanda Ervin | May 19, 2021 | Message from the Mentor
A major enemy of effective interpersonal communication is the failure to understand the “perceived r
2 Tactics for Crafting a Winning Sales Message
by Amanda Ervin | Mar 24, 2021 | Message from the Mentor
Sales messaging is critical. A great message helps connect a sales representative to their customer or prospect while conveying the value of the organization and solution.
5 Tips for Selling a Price Increase
by Carew International | Oct 14, 2020 | Message from the Mentor
When you begin working for a company as a professional salesperson, increasing prices is something you accept as part of your total job responsibility.
Come to Your Senses for Improved Sales Performance!
by Joan Trammell | Aug 5, 2020 | Message from the Mentor
These days at work, our senses are inundated. On a normal day, we send emails, join virtual calls, p
How to Visit Customers in the Age of COVID-19
by Scott McCarty | Jul 22, 2020 | Message from the Mentor
It’s safe to say the COVID-19 pandemic will forever change the way sales professionals visit their c
How to Increase Your Customer’s Comfort in Communicating with You Virtually During the Sales Process
by Amanda Ervin | Jun 10, 2020 | Message from the Mentor
In a recent survey sent to our email subscribers, we asked about the challenges facing sales profess
Mind the Gap: What AI and Automation Cannot Do
by Amanda Ervin | Jun 12, 2019 | Message from the Mentor
In sales and sales leadership, we all grapple with identifying the optimal use of digital and automa