customer service excellence

Sales Differentiation and The Winning Ways of Trader Joe’s

October 3, 2017  |  Published by in Leadership Development, Sales Excellence
Trader Joe's Sales Differentiation

Next time you are tempted to blame industry trends for your sales woes, or are engaged in another pricing debate […]

Read More

Customer Problem or a Sales Opportunity?

April 25, 2011  |  Published by in Customer Service

Have you ever had a problem with something you purchased, but the manner in which the vendor handled the situation […]

Read More