customer service

Exceptional Customer Service
By | December 4, 2018

The Shape of Exceptional Customer Service

What is Exceptional Customer Service? Our recent examination of the Verizon PR nightmare highlighted the importance and impact of the […]


Customer Service, Leadership Development
By | April 24, 2014

5 Things That Drive Away Customers

“How often do you drive customers away without even realizing it?” That’s the question posed by Bill Murphy Jr. in […]


Customer Service
By | May 29, 2012

3 Ways to Annoy Your Customers

Award-winning journalist Geoffrey James is one of the top business journalists covering sales techniques, training and technology.  Below is a […]


Sales Training
By | April 4, 2011

The Geometry of Customer Service

Don’t panic…this isn’t an exercise in high school math but a review of a high impact tool for executing successful […]


Customer Service
 
 

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