customer service

5 Things That Drive Away Customers

“How often do you drive customers away without even realizing it?” That’s the question posed by Bill Murphy Jr. in […]

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3 Ways to Annoy Your Customers

May 29, 2012  |  Published by in Sales Training

Award-winning journalist Geoffrey James is one of the top business journalists covering sales techniques, training and technology.  Below is a […]

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The Geometry of Customer Service

April 4, 2011  |  Published by in Customer Service

Don’t panic…this isn’t an exercise in high school math but a review of a high impact tool for executing successful […]

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