What is Exceptional Customer Service? Our recent examination of the Verizon PR nightmare highlighted the importance and impact of the […]
“How often do you drive customers away without even realizing it?” That’s the question posed by Bill Murphy Jr. in […]
Award-winning journalist Geoffrey James is one of the top business journalists covering sales techniques, training and technology. Below is a […]
Don’t panic…this isn’t an exercise in high school math but a review of a high impact tool for executing successful […]
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