customer relationship

win-win negotiations
By | March 2, 2018

Leverage Quid Pro Quo vs. Concessions in Negotiations

The value of any product or service is determined by the market; both buyer and seller have a role in […]


Negotiations
Emotional Bank Account
By | August 3, 2017

Difficult Customer? Check Your Emotional (EQ) Bank Account

The 7 Habits of Highly Effective People by Stephen R. Covey The next time you encounter a “difficult” customer who […]


Communication Skills
By | May 14, 2012

Attitude, Energy and Appearance: The “True Grit” of our Profession

Mention the word “grit” and one is likely to evoke a vivid image of the tough, hard-nosed U.S. Marshal in […]


Sales Training
By | January 23, 2012

Three Keys to Kicking Off a Successful Sales Year Part Three: Cast Your Role with Customers- Carew

As you reflect on 2011 and look forward to 2012, are you satisfied with the role you have created for […]


Customer Service
 
 

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