customer relationship

Leverage Quid Pro Quo vs. Concessions in Negotiations

March 2, 2018  |  Published by in Negotiations, Sales Excellence
win-win negotiations

The value of any product or service is determined by the market; both buyer and seller have a role in […]

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Difficult Customer? Check Your Emotional (EQ) Bank Account

Emotional Bank Account for Sales Success 2

The 7 Habits of Highly Effective People by Stephen R. Covey The next time you encounter a “difficult” customer who […]

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Attitude, Energy and Appearance: The “True Grit” of our Profession

May 14, 2012  |  Published by in Sales Training

Mention the word “grit” and one is likely to evoke a vivid image of the tough, hard-nosed U.S. Marshal in […]

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Three Keys to Kicking Off a Successful Sales Year Part Three: Cast Your Role with Customers- Carew

January 23, 2012  |  Published by in Customer Service

As you reflect on 2011 and look forward to 2012, are you satisfied with the role you have created for […]

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