customer loyalty

3 Key Ingredients for Cultivating Customer Loyalty

Cultivating Customer Loyalty

When it comes to cultivating customer loyalty, sales professionals can only harvest what we sow. There is no action or […]

Read More

Turn Lemons into Sales Lemonade

January 13, 2017  |  Published by in Relationship Building, Sales Excellence
Solving Customer Problems and Cultivating Long-Term Customer Relationship

Effectively Handling Customer Problems Will Cultivate Customer Loyalty A hallmark of good sales professionals is their ability to defuse customer […]

Read More

Are Your Customers Thankful for You?

November 17, 2016  |  Published by in Relationship Building, Sales Excellence, Seasonal
Many Thanks

This time of year, we often reflect on all the things for which we should be grateful. As a litmus […]

Read More

Disappearing Customer Loyalty: The Challenge is Complex, But Not Hopeless

Last month we asked Message from the Mentor readers, “As a sales professional, what is your greatest fear?” The most frequent […]

Read More