Programs for Inside Sales

Excellence in Inside Sales

The contribution of Inside Sales should not be limited to cold calling and taking phone orders. Excellence in Inside Sales (EIS) is a results-oriented program that gives your inside sales team the skills and confidence to convert prospects into customers. Equipped with EIS strategies and methodologies, Inside Sales professionals will increase their sales, grow margins, build strong customer relationships, and demonstrate their organization’s commitment to excellence in every customer contact.

Today’s hyper-competitive business environment requires a higher level of efficiency and function across the entire sales organization. Inside Sales professionals need to be prepared to solve problems, identify sales opportunities, and then seize those opportunities in every customer or prospect contact.

EIS is an inside sales training program that can be delivered as a component of other sales training or as a stand-alone program. Combining the power of experiential learning and visual models, EIS ensures that participants will immediately apply what they learn.

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Fast Track™ training solutions available for this program.

Communications for Inside Sales

The lack of face-to- face interaction need not be a limiting factor for your inside sales team. Excellence in written and verbal communications is the focus of this development program to enhance your inside sales professionals’ efficiency, impact and influence with customers. Participants in Communications for Inside Sales (CIS) gain an appreciation for the impact of their attitude and energy as reflected in every instance of written or spoken word, as well as a deeper understanding of the nuances in effect during phone conversations, including tone, volume, articulation, rate and volume. Participants come away with awareness, insights and skills to leverage every customer interaction as a means to strengthen existing relationships or engage prospects with a positive and professional experience.

Fast Track™ training solutions available for this program.

Excellence in Customer Service

Excellence in Customer Service (ECS) is a results-oriented customer service training program that gives your customer service teams the skills and confidence to convert prospects into customers. Equipped with Carew’s ECS strategies and methodologies, your customer service professionals will increase their sales, grow margins, build strong customer relationships, and demonstrate your organization’s commitment to service excellence in every customer contact.

ECS is a completely sales-integrated customer service training program that can be delivered as a component of other training or as a stand-alone program. Combining the power of experiential learning and visual models, ECS ensures that participants will immediately apply what they learn. Each ECS workshop is customized to address your organization’s specific needs and challenges.

View detailed program overview here…

Fast Track™ training solutions available for this program.

Excellence in Inside Sales Leadership

Successful leadership is not a question of how much you know, but rather how well you execute. The Excellence in Inside Sales Leadership (EISL) workshop is designed to transform inside sales managers into sales leaders, equipping participants with proven tools and methodologies for maximizing the potential of every person on their team. Participants learn how to motivate their team, create an environment for success, get the most out of individual and team temperaments and talent, manage performance and foster professional development among their staff.

The EISL sales management training program empowers sales managers with specific tools and processes to solve problems and eliminate barriers. Assess performance, diagnose performance problems, and choose the best options from your “developmental strategy toolkit” to address them.

Learn to distinguish roadblocks to performance using Carew’s problem solving model and provide sales team members with prescriptive and actionable feedback to make effective changes.

This participatory inside sales leadership training program utilizes a variety of learning strategies, including high-energy lectures, group exercises and discussions, role-plays, hands on projects and a host of events that make for an impactful and memorable experience. Each EISL program can be customized to address the specific needs and challenges of your organization. The result will be an energized team working in alignment to achieve team business goals.

Fast Track™ training solutions available for this program.

Selling with Social for Sales Professionals

Social media provides a portal to an infinite universe of leads and contacts; but we can’t effectively engage or sell to the universe. How can inside sales professionals sift through the crowd of millions to find the most qualified leads? How do we help them find us? Just as important, how do we then engage these individuals to build trust and credibility – all online? Selling with Social for Sales Professionals (SSP) teaches participants how to present themselves in social formats to attract buyers, dramatically grow their social network and, most importantly, find and engage the most relevant prospects for explosive growth in your sales pipeline. This is not about modest, incremental lead growth; selling with social media is a game changer!

Fast Track™ training solutions available for this program.

 

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Carew International can support your organization's performance improvement goals.