Customer Service

By | April 24, 2014

5 Things That Drive Away Customers

“How often do you drive customers away without even realizing it?” That’s the question posed by Bill Murphy Jr. in […]

Customer Service, Professional Development, Sales Excellence
By | April 15, 2014

Reinforcement Critical in Customer Service Training

Many companies are beginning to recognize how important professional development is to long-term success in the sales and customer service departments, which is certainly a strong trend.

Customer Service
By | April 7, 2014

Build Charisma With Customer Service Training

One of the more fundamental aspects of successful client relationship management is the rapport representatives build with customers, and this demands a strong combination of know-how and charisma.

Customer Service
By | March 11, 2014

Customer Service Training Components for Long-Term Success

In today’s highly competitive market landscape, businesses that provide the most exceptional client service will often stand to enjoy the highest level of revenues and profitability.

Customer Service
By | February 20, 2014

Financial, Operational Advantages of Stronger Customer Service Training Programs

When it comes to employee performance, businesses most often get what they give.

Customer Service
By | February 18, 2014

Do Your Customers Know You Love Them?

Who doesn’t love the romantic gestures and grandiose displays of affection that abound on Valentine’s Day? Any relationship specialist will […]

Communication Skills, Customer Service, Professional Development, Sales Excellence, Sales Training
By | February 3, 2014

Going for Gold: Sales Lessons from Olympians

There is so much to admire about the athletes who will compete in the upcoming Winter Olympics in Sochi.  There […]

Customer Service, Leadership Development, Professional Development, Sales Excellence, Sales Training
By | December 16, 2013

Love the One You’re With… Customer Retention is Key to Sales Success

There is nothing more thrilling to sales professionals than landing a shiny new account. As we engage new customers, our […]

Customer Service, Sales Excellence, Uncategorized
By | November 26, 2013

How Will Amazon’s Mayday Button Impact Customer Service?

Customer service best practices have shifted dramatically in the past several years amid a younger and more diverse marketplace that is driven by new technology.

Customer Service
By | October 15, 2013

Customer Service All About Culture

Corporate culture is one of the more critical aspects of brand management, innovation and long-term employee retention strategies, especially considering the highly competitive markets that have surfaced in the wake of the Great Recession.

Customer Service
By | October 15, 2013

Time To Act: Customer Service Week Has Arrived

Customer Service Week only occurs once a year, and it has finally arrived.

Customer Service
By | October 8, 2013

Bedside Manner Needed In Customer Service

Doctors and customer service representatives aren’t so different. At first glance, it would seem that the natures of their businesses don’t have very much in common, at least in terms of the details.

Customer Service
By | August 29, 2013

Three Customer Service Myths That Need Busting

There are certain ideas that businesses assure themselves are true as part of their company cultures.

Customer Service
By | August 22, 2013

Is Empathy the Secret to Incredible Customer Service?

While employees certainly need to be versed in their company’s policies, there are times when going above and beyond for the customer requires acting on empathy.

Customer Service
By | August 1, 2013

Knowing What Customers Want Fuels Improvement

Communication is an important component of any company’s success.

Customer Service

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