Customer Service

Exceptional Customer Service
By | December 4, 2018

The Shape of Exceptional Customer Service

What is Exceptional Customer Service? Our recent examination of the Verizon PR nightmare highlighted the importance and impact of the […]


Customer Service, Leadership Development
Customer Service Is Important
By | September 4, 2018

How Important is Customer Service? Ask Verizon.

4 Essential Ingredients for Effective Customer Service Anyone tempted to downplay the importance of customer service need look no further […]


Customer Service, Leadership Development
Love for Customers
By | February 8, 2018

Show Your Customers the “Love”…Year Round

Valentine’s Day is just around the corner – a day filled with romantic gifts and displays of affection. That’s all […]


Customer Service, Relationship Building
View Customer's Success as Your Own in Sales
By | February 1, 2018

View Customer’s Success as Your Own

What if our paycheck was based not on what we sell, but on the value we deliver to our customers […]


Customer Service, Relationship Building
best supporting role for sales professionals
By | January 5, 2018

For Sales Professionals, “Best Supporting” is the Winning Role

It’s a new sales year! Hopefully, you are returning from the holidays rested, rejuvenated and ready to conquer your 2018 […]


Customer Service
Developing a Sales Strategy
By | August 13, 2015

Developing a Sales Strategy: A Contact Sport

Technically, sales isn’t a sport; it’s a complex and rewarding profession. But since customer contact is in many ways the […]


Communication Skills, Customer Service, Relationship Building
By | July 9, 2015

Selling Power Blog: “Three Tips to Deepen Customer Relationships”

Emails, texts and voicemail messages help us stay in touch with customers and prospects, but they do not cultivate the […]


Communication Skills, Customer Service, Relationship Building
By | June 25, 2015

Selling Power Blog: “The Most Powerful Story You Will Ever Tell as a Salesperson”

In the sales profession, stories are more than just entertaining anecdotes—they can be key to selling your ideas and creating […]


Communication Skills, Customer Service
By | February 13, 2015

Tips for Better Networking

Effective networking is among the most important and beneficial endeavors for sales professionals, but for many of us it is […]


Communication Skills, Customer Service, Leadership Development, Sales Training
By | February 5, 2015

When Does Casual Become Unprofessional?

Our world is becoming more casual each day, and nowhere is it more evident than in our professional lives. We […]


Customer Service, Sales Training
Carew DPS Presentation Diamond
By | January 30, 2015

Are You Leaving Money on the Table?

Timing is everything. In sales, waiting until price discussions to articulate the Features, Advantages and Benefits of your Solution will […]


Customer Service, Sales Training
By | January 26, 2015

Add Hours to Your Day

It’s a universal struggle… finding enough time in your 24-hour day to get it all done! We haven’t yet discovered […]


Communication Skills, Customer Service
By | January 15, 2015

Make It Easy to Buy From You

Life has become so complicated… continually changing at lightning speed, like a runaway train. What an incredible opportunity for sales […]


Customer Service
By | November 11, 2014

Transparency Drives Excellence

Did you know that food gets better when the chef can see the people who will consume it? And food […]


Communication Skills, Customer Service
By | April 24, 2014

5 Things That Drive Away Customers

“How often do you drive customers away without even realizing it?” That’s the question posed by Bill Murphy Jr. in […]


Customer Service
 
 

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