Customer Service
The Shape of Exceptional Customer Service
What is Exceptional Customer Service? Our recent examination of the Verizon PR nightmare highlighted the importance and impact of the […]
Customer Service, Leadership Development
How Important is Customer Service? Ask Verizon.
4 Essential Ingredients for Effective Customer Service Anyone tempted to downplay the importance of customer service need look no further […]
Customer Service, Leadership Development
Show Your Customers the “Love”…Year Round
Valentine’s Day is just around the corner – a day filled with romantic gifts and displays of affection. That’s all […]
Customer Service, Relationship Building
View Customer’s Success as Your Own
What if our paycheck was based not on what we sell, but on the value we deliver to our customers […]
Customer Service, Relationship Building
For Sales Professionals, “Best Supporting” is the Winning Role
It’s a new sales year! Hopefully, you are returning from the holidays rested, rejuvenated and ready to conquer your 2018 […]
Customer Service
Developing a Sales Strategy: A Contact Sport
Technically, sales isn’t a sport; it’s a complex and rewarding profession. But since customer contact is in many ways the […]
Communication Skills, Customer Service, Relationship Building
Selling Power Blog: “Three Tips to Deepen Customer Relationships”
Emails, texts and voicemail messages help us stay in touch with customers and prospects, but they do not cultivate the […]
Communication Skills, Customer Service, Relationship Building
Selling Power Blog: “The Most Powerful Story You Will Ever Tell as a Salesperson”
In the sales profession, stories are more than just entertaining anecdotes—they can be key to selling your ideas and creating […]
Communication Skills, Customer Service
Tips for Better Networking
Effective networking is among the most important and beneficial endeavors for sales professionals, but for many of us it is […]
Communication Skills, Customer Service, Leadership Development, Sales Training
When Does Casual Become Unprofessional?
Our world is becoming more casual each day, and nowhere is it more evident than in our professional lives. We […]
Customer Service, Sales Training
Are You Leaving Money on the Table?
Timing is everything. In sales, waiting until price discussions to articulate the Features, Advantages and Benefits of your Solution will […]
Customer Service, Sales Training
Add Hours to Your Day
It’s a universal struggle… finding enough time in your 24-hour day to get it all done! We haven’t yet discovered […]
Communication Skills, Customer Service
Make It Easy to Buy From You
Life has become so complicated… continually changing at lightning speed, like a runaway train. What an incredible opportunity for sales […]
Customer Service
Transparency Drives Excellence
Did you know that food gets better when the chef can see the people who will consume it? And food […]
Communication Skills, Customer Service
5 Things That Drive Away Customers
“How often do you drive customers away without even realizing it?” That’s the question posed by Bill Murphy Jr. in […]
Customer Service
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