Communication Skills

Acknowledging Customers For Emotional Connection
By | August 29, 2018

How To Build an Emotional Connection with Customers Using Acknowledgements

Put away the overused acknowledgements and become the standard of excellence by which your competitors are judged! Effective acknowledgments let […]


Communication Skills, Relationship Building
How to Keep Your Customers on The Phone For Sales
By | July 10, 2018

How To Keep the Conversation Going

We’ve all heard the phone slam down on the other side of the line. It’s simply a fact of professional […]


Communication Skills
How to use empathy for sales success
By | May 24, 2018

Take Empathy One Step Further for Greater Sales Success

In a recent interview with Selling Power magazine, Carew CEO Jeff Seeley identified Three Skills Needed for Sales Professionals to […]


Communication Skills, Sales Training
Use Humor in Sales to Close Your Deal
By | May 17, 2018

How to Use Humor to Close Your Next Sales Deal

We all have moments in which sales success seems daunting, but those who master the art know there are tricks […]


Communication Skills
Flight Attendant
By | April 26, 2018

Effective Listening Can Be a Matter of Life and Death

Last week, a Dallas-bound Southwest Airlines flight made an emergency landing in Philadelphia after an engine exploded in flight. Following […]


Communication Skills
Get your customer to talk again
By | April 19, 2018

How To Get Unresponsive Prospects Talking Again

We are all familiar with feelings that range from disappointment to desperation when a customer or lead becomes unresponsive. Why […]


Communication Skills
Cultivating Customer Loyalty
By | April 13, 2018

3 Key Ingredients for Cultivating Customer Loyalty

When it comes to cultivating customer loyalty, sales professionals can only harvest what we sow. There is no action or […]


Communication Skills, Relationship Building
How to Get LinkedIn Recommendations for Sales
By | January 18, 2018

Failsafe Process for Getting LinkedIn Recommendations

Recommendations and referrals are the gold standard of sales leads. It makes sense, then, that sales professionals take a proactive […]


Communication Skills
common email mistakes
By | January 11, 2018

3 Tips to Avoid these Common Email Mistakes

Email comprises such a large portion of our communication with customers, it’s important to be sure each and every email […]


Communication Skills
what you don't know in sales can hurt you
By | January 3, 2018

In Sales, What You Don’t Know CAN Hurt You

“What you don’t know can’t hurt you…” One could debate the validity of this statement as a premise in life, […]


Communication Skills
Checklist for Sales Success
By | November 30, 2017

Does Your Solution Make the Grade?

Use this Check List to Ensure Sales Success Our solution presentation is often the defining moment of the sales process, […]


Communication Skills
Face to Face Communication for Sales
By | November 16, 2017

Face the Facts: We Need “Face Time” with Customers

In an age of social media and digital communications, we are continually assessing the need and benefits of meeting face-to-face […]


Communication Skills, Customer Service, Relationship Building
Questions
By | November 9, 2017

6 Tips for Asking Exploratory Questions

Control the Desire to Ask Too Much, Too Quickly In a recent blog, we addressed the critical nature of the […]


Communication Skills, Sales Training
Emotional Bank Account
By | August 3, 2017

Difficult Customer? Check Your Emotional (EQ) Bank Account

The 7 Habits of Highly Effective People by Stephen R. Covey The next time you encounter a “difficult” customer who […]


Communication Skills
By | July 27, 2017

Shaming Customers is Never Productive

It can be truly frustrating when a hot prospect suddenly goes “radio silent,” or the customer who was in full […]


Communication Skills, Sales Training
 
 

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