Communication Skills

Acknowledging Customers For Emotional Connection
By | August 29, 2018

How To Acknowledge A Customer’s Concern

Every sales professional wants to know how to acknowledge a customer’s concern, so put away the overused acknowledgements and become […]


Communication Skills, Handling Objections in Sales LAER Bonding Process, Relationship Building
How to Keep Your Customers on The Phone For Sales
By | July 10, 2018

How To Keep the Conversation Going

We’ve all heard the phone slam down on the other side of the line. It’s simply a fact of professional […]


Communication Skills, Odds Are
How to use empathy for sales success
By | May 24, 2018

Take Empathy One Step Further for Greater Sales Success

In a recent interview with Selling Power magazine, Carew CEO Jeff Seeley identified Three Skills Needed for Sales Professionals to […]


Communication Skills, Customer Buyer Personas, Odds Are
Use Humor in Sales to Close Your Deal
By | May 17, 2018

How to Use Humor to Close Your Next Sales Deal

We all have moments in which sales success seems daunting, but those who master the art know there are tricks […]


Closing, Communication Skills
Flight Attendant
By | April 26, 2018

Effective Listening Can Be a Matter of Life and Death

Last week, a Dallas-bound Southwest Airlines flight made an emergency landing in Philadelphia after an engine exploded in flight. Following […]


Communication Skills
Get your customer to talk again
By | April 19, 2018

How To Get Unresponsive Prospects Talking Again

We are all familiar with feelings that range from disappointment to desperation when a customer or lead becomes unresponsive. Why […]


Closing, Communication Skills
common email mistakes
By | January 11, 2018

3 Tips to Avoid these Common Sales Prospecting Email Mistakes

Email comprises such a large portion of our communication with customers, it’s important to be sure each and every email […]


Communication Skills, Prospecting
Closing Questions Sales Process
By | March 2, 2017

The Exploratory Process: Closing Questions

The final question that can be used during the Exploratory Process™ is the Closing question. To clarify, Closing questions, as part of […]


Communication Skills, Sales Training
Dimensional Questions DPS Sales Training
By | February 23, 2017

The Exploratory Process: The “When” and “Why” of Dimensional Questions

The fourth type of Exploratory question that can be utilized to uncover the customer’s gap and position ourselves for a […]


Communication Skills, Sales Training
By | February 16, 2017

The Exploratory Process: Purpose and Examples of Realization Questions

Each genre of Exploratory questioning plays its own unique role in revealing customers’ needs so that we can develop valuable […]


Communication Skills, Sales Training
Looking Through Magnifying Glass
By | February 9, 2017

The Exploratory Process: Examples of Strong Focusing Questions

Each type of Exploratory question learned during Dimensions of Professional Selling® (DPS) sales training plays a role in establishing a […]


Communication Skills, Sales Training
By | February 2, 2017

The Exploratory Process – Good Examples of Overview Questions

In Dimensions of Professional Selling® sales training, participants learn about the Exploratory Process™ as an effective means of uncovering customer […]


Communication Skills, Sales Training
Add value as a sales professional to cultivate a long-term customer relationship.
By | January 19, 2017

The Price You Will Pay for Leading With Products/Solutions

It is universally recognized that sales professionals should never enter a sales call spewing the features and advantages of their […]


Communication Skills, Relationship Building
By | December 29, 2016

“Unskilled Sales Labor” or “Business Advisor” – Which Role Will You Choose?

Having grown up in an automotive town, I have never liked the term “unskilled labor,” finding its application to hardworking […]


Communication Skills, Sales Training
By | September 29, 2016

Are You Delivering Information or Insight?

At the recent Sales 2.0 Conference in San Francisco, I talked about identifying and replicating the distinguishing characteristics of top […]


Communication Skills
 
 

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