Communication Skills
How To Build an Emotional Connection with Customers Using Acknowledgements
Put away the overused acknowledgements and become the standard of excellence by which your competitors are judged! Effective acknowledgments let […]
Communication Skills, Relationship Building
How To Keep the Conversation Going
We’ve all heard the phone slam down on the other side of the line. It’s simply a fact of professional […]
Communication Skills
Take Empathy One Step Further for Greater Sales Success
In a recent interview with Selling Power magazine, Carew CEO Jeff Seeley identified Three Skills Needed for Sales Professionals to […]
Communication Skills, Sales Training
How to Use Humor to Close Your Next Sales Deal
We all have moments in which sales success seems daunting, but those who master the art know there are tricks […]
Communication Skills
Effective Listening Can Be a Matter of Life and Death
Last week, a Dallas-bound Southwest Airlines flight made an emergency landing in Philadelphia after an engine exploded in flight. Following […]
Communication Skills
How To Get Unresponsive Prospects Talking Again
We are all familiar with feelings that range from disappointment to desperation when a customer or lead becomes unresponsive. Why […]
Communication Skills
3 Key Ingredients for Cultivating Customer Loyalty
When it comes to cultivating customer loyalty, sales professionals can only harvest what we sow. There is no action or […]
Communication Skills, Relationship Building
Failsafe Process for Getting LinkedIn Recommendations
Recommendations and referrals are the gold standard of sales leads. It makes sense, then, that sales professionals take a proactive […]
Communication Skills
3 Tips to Avoid these Common Email Mistakes
Email comprises such a large portion of our communication with customers, it’s important to be sure each and every email […]
Communication Skills
In Sales, What You Don’t Know CAN Hurt You
“What you don’t know can’t hurt you…” One could debate the validity of this statement as a premise in life, […]
Communication Skills
Does Your Solution Make the Grade?
Use this Check List to Ensure Sales Success Our solution presentation is often the defining moment of the sales process, […]
Communication Skills
Face the Facts: We Need “Face Time” with Customers
In an age of social media and digital communications, we are continually assessing the need and benefits of meeting face-to-face […]
Communication Skills, Customer Service, Relationship Building
6 Tips for Asking Exploratory Questions
Control the Desire to Ask Too Much, Too Quickly In a recent blog, we addressed the critical nature of the […]
Communication Skills, Sales Training
Difficult Customer? Check Your Emotional (EQ) Bank Account
The 7 Habits of Highly Effective People by Stephen R. Covey The next time you encounter a “difficult” customer who […]
Communication Skills
Shaming Customers is Never Productive
It can be truly frustrating when a hot prospect suddenly goes “radio silent,” or the customer who was in full […]
Communication Skills, Sales Training
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