quality not quantity is important for achieving goals
By | June 20, 2019

In Sales and Marketing, Quality Beats Quantity Every Time

How many website visitors does it take to generate one qualified lead? How many qualified leads to convert one customer? […]

Communication Skills, Customer Experience, Leadership Development
By | October 1, 2015

Leadership Development Lessons We Can Learn from the Pope

Regardless of your religious perspective, there is no denying the extraordinary popularity of Pope Francis, and it prompted us to […]

Leadership Development
By | February 5, 2015

When Does Casual Become Unprofessional?

Our world is becoming more casual each day, and nowhere is it more evident than in our professional lives. We […]

Customer Service, Sales Training
By | September 19, 2014

Be Sure Compliments Support Your Sales Effort

In Carew’s DPS sales training, we address the importance of starting each customer interaction with Positive Contact, and compliments are […]

Sales Training
By | June 12, 2014

Are You a Corporate Athlete?

The title of Scott Behson’s recent HBR Network blog, Work-Life Balance Through Interval Training, is misleading.  The article actually focuses […]

Sales Training
By | February 18, 2014

Do Your Customers Know You Love Them?

Who doesn’t love the romantic gestures and grandiose displays of affection that abound on Valentine’s Day? Any relationship specialist will […]

Communication Skills, Customer Service, Sales Training
By | March 11, 2013

How Not to Lose a Sale

Nothing compares to a good case study for diagnosing mistakes and missed opportunities, as well as reinforcing the core principles […]

Recommended Reading
By | June 25, 2012

Legendary Customer Service is No Accident at Ritz-Carlton

The fact that luxury hotel chain Ritz-Carlton is synonymous with exemplary customer service speaks to their success in this arena.  […]

Customer Service

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