Legendary Customer Service is No Accident at Ritz-Carlton by Mary Ann Lynn | Jun 24, 2012 | Message from the MentorThe fact that luxury hotel chain Ritz-Carlton is synonym read more
A Standard of Excellence by Ed Albertson | Jun 10, 2012 | Message from the MentorIn 1980 the commander of the U.S. Army Recruiting Command, General Max Thurman, introduced the recru read more