Inspiring Trust and Building Commitment (ITBC)

Inspiring Trust and Building Commitment (ITBC) presents a system for communicating and influencing based on proven methodologies for building productive relationships with internal customers.

Proven Carew methodologies are used to help participants:

Inspiring Trust and Building Commitment (ITBC) is an employee development program designed to improve the communication skills and strategic focus necessary for building productive relationships within your organization. Often times, organizations are focused solely on the effectiveness of their sales and communications efforts to external customers, and don't realize the cost and loss of productivity that result from a dysfunctional culture within the organization.

ITBC starts with an introduction of the "internal customer" concept and its importance to every member of the organization. This highly participatory workshop includes a variety of engaging activities, including lectures, group discussions, recorded role-plays and team exercises. Each ITBC program is customized to address the specific needs and challenges of your organization.

ITBC Program Overview

ITBC is delivered in a highly involved workshop setting. The program includes a variety of learning strategies including high-impact lectures, group exercises and discussions, videotaped role-plays, structured experiences, and a whole host of other events that create a results-producing and memorable experience.

Create and Capture the Future

Establish Trust, Credibility, and Rapport

Handle Resistance with Diplomacy

Understand Your Customer

Re-establish Trust

Discover the Customer's Expectations

Influence the Customer's Attitude and Action

Negotiate a Fair Agreement

Influence, Inspire, Initiate

Persist with Determination

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