Customer Service

5 Things That Drive Away Customers

“How often do you drive customers away without even realizing it?” That’s the question posed by Bill Murphy Jr. in […]

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Reinforcement Critical in Customer Service Training

April 15, 2014  |  Published by in Customer Service

Many companies are beginning to recognize how important professional development is to long-term success in the sales and customer service departments, which is certainly a strong trend.

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Build Charisma With Customer Service Training

April 7, 2014  |  Published by in Customer Service

One of the more fundamental aspects of successful client relationship management is the rapport representatives build with customers, and this demands a strong combination of know-how and charisma.

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Customer Service Training Components for Long-Term Success

March 11, 2014  |  Published by in Customer Service

In today’s highly competitive market landscape, businesses that provide the most exceptional client service will often stand to enjoy the highest level of revenues and profitability.

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Financial, Operational Advantages of Stronger Customer Service Training Programs

February 20, 2014  |  Published by in Customer Service

When it comes to employee performance, businesses most often get what they give.

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Do Your Customers Know You Love Them?

Who doesn’t love the romantic gestures and grandiose displays of affection that abound on Valentine’s Day? Any relationship specialist will […]

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Going for Gold: Sales Lessons from Olympians

There is so much to admire about the athletes who will compete in the upcoming Winter Olympics in Sochi.  There […]

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Love the One You’re With… Customer Retention is Key to Sales Success

December 16, 2013  |  Published by in Customer Service, Sales Excellence, Uncategorized

There is nothing more thrilling to sales professionals than landing a shiny new account. As we engage new customers, our […]

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How Will Amazon’s Mayday Button Impact Customer Service?

November 26, 2013  |  Published by in Customer Service

Customer service best practices have shifted dramatically in the past several years amid a younger and more diverse marketplace that is driven by new technology.

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Customer Service All About Culture

October 15, 2013  |  Published by in Customer Service

Corporate culture is one of the more critical aspects of brand management, innovation and long-term employee retention strategies, especially considering the highly competitive markets that have surfaced in the wake of the Great Recession.

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