Creating Distinctive Customer Experiences (CDCE)

Creating Distinctive Customer Experiences (CDCE) helps your employees drive more sales and results in customer retention - for you and your customers. Creating Distinctive Customer Experiences will result in:

Creating Distinctive Customer Experiences offers the "best of both worlds" in customer service training - addressing both internal and external customer relationships. In this high energy, engaging workshop, participants will learn customer interfacing skills to increase sales, convert prospects into customers and build customer loyalty. Equal attention is given to the importance of your organization's internal team and developing the key skills to improve communication, cooperation, and overall effectiveness.

CDCE maximizes Carew's proven methodologies and communications skills for a seamless approach to effective customer relations, and a strategic advantage for your organization. Ideal for any member of your organization, each CDCE program is customized to address your company's specific culture, needs and challenges.

CDCE Program Overview

Creating Service Excellence

The Service Triangle

The Importance of Getting and Retaining Customers

Mapping the Customer's Sales "Moments of Truth"

Preventing Objections vs. Overcoming Objections

Obtaining Commitment vs. the "Hammer in Search of a Nail" Approach to Internal Problem Solving

Developing a Personal Service Strategy

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