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Tag Archives: social media
Social Selling No Longer Just a Nice Idea
When it comes to how we communicate, it certainly is a brave new world. Social media continues to amaze and redefine the business landscape. If Facebook were a country, it would be the third largest country in the world, with … Continue reading
Posted in Technology
Tagged facebook, linkedin, social media, social selling, twitter
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Balance Technology and the Human Touch for Best Customer Experience
At the recent Selling Power Sales & Marketing 2.0 Conference in San Francisco, there was much discussion about the newest and most exciting technological innovations designed to improve our sales process. There was also a great deal of interest (and … Continue reading
Social Media mirrors Key Selling Skills
A recent article in BtoB brought to mind some interesting similarities between the world of social media and Carew’s teaching principles on the ideal sales process. Our sales training programs have always emphasized the importance of dialogue – really listening … Continue reading
Posted in Technology
Tagged B2B selling, communication technique, facebook, linkedin, sales skills, selling skills, social media, twitter
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Customer Problem or a Sales Opportunity?
Have you ever had a problem with something you purchased, but the manner in which the vendor handled the situation was so exemplary that the situation actually left you as an advocate? Most of us have had an experience like … Continue reading
Posted in Customer Service
Tagged customer delight, customer service excellence, social media, word-of-mouth
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