Monthly Archives: October 2011

Balance Technology and the Human Touch for Best Customer Experience

At the recent Selling Power Sales & Marketing 2.0 Conference in San Francisco, there was much discussion about the newest and most exciting technological innovations designed to improve our sales process.  There was also a great deal of interest (and … Continue reading

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Sales Myth of the Month: Only Money Motivates Sales Professionals

Sales leaders typically compensate sales professionals with commissions alone or with commissions combined with a base salary. Unfortunately, in some sales organizations that monetary compensation also serves as the sole reward for achievement – the “feedback loop” for job performance. … Continue reading

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Steve Jobs’ Gift to Sales: the Art of Presentation

Last week, the sales world lost a legend. As iconic as his own designs, Steve Jobs imprinted Apple with a matchless legacy of high-tech cool. The elegance and simplicity pervading every product he created, from the Apple I to the … Continue reading

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Knowledge is Power: 2011 Aberdeen Sales Training Study

Over the years, I have often addressed the power of knowledge when it comes to understanding and meeting each customer’s unique needs.  Just as critical is a complete understanding of our own business – recognizing those investments and actions that … Continue reading

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Presume at Your Own Risk

As a well-known story of the Duke of Wellington recounts, once while standing on Piccadilly Square in London, a passerby looked at the Duke and asked if he was “Mr. Jones.”  The crusty Duke replied, “If you presumed that, sir, … Continue reading

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