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Monthly Archives: April 2011
Customer Problem or a Sales Opportunity?
Have you ever had a problem with something you purchased, but the manner in which the vendor handled the situation was so exemplary that the situation actually left you as an advocate? Most of us have had an experience like … Continue reading
Posted in Customer Service
Tagged customer delight, customer service excellence, social media, word-of-mouth
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“Unskilled Sales Labor” or “Business Advisor” – Which role will you choose?
Having grown up in an automotive town, I have never liked the term “unskilled labor,” finding its application to hardworking families like my own a bit insulting. I recently encountered a completely new definition of the term as it applies … Continue reading
The Geometry of Customer Service
Don’t panic…this isn’t an exercise in high school math but a review of a high impact tool for executing successful customer service encounters. At Carew International, we are known for our ability to distill complex selling skills into simple-yet-elegant formats, … Continue reading