There are certain ideas that businesses assure themselves are true as part of their company cultures
Develop Your Communication Skills for Stronger Sales Proposals
by Tony Bowne | Aug 26, 2013 | Message from the Mentor
Meeting customers to talk about products and services is one of the most important duties that sales
Business Etiquette: Dining with Clients
by Carew International | Aug 25, 2013 | Message from the Mentor
Two primary goals of time spent with customers are to develop the relationship and build your credib
Is Empathy the Secret to Incredible Customer Service?
by Jeff Seeley | Aug 21, 2013 | Message from the Mentor
While employees certainly need to be versed in their company’s policies, there are times when going above and beyond for the customer requires acting on empathy.
Follow Ashton Kutcher’s Example: Become a More Engaging Speaker
by Ed Albertson | Aug 20, 2013 | Message from the Mentor
Senior executives and managers can have great ideas, but if they don’t have their staff’s attention,
What Customers Really Want
by Tony Bowne | Aug 18, 2013 | Message from the Mentor
A recent study by McKinsey & Company provides interesting insights into purchase motivations and
Focus on Impact, Not Intent, for Better Customer Service
by Jeff Seeley | Aug 14, 2013 | Message from the Mentor
Everyone has made a mistake that led to another person’s disappointment. These situations are never
What Would Aristotle Think?
by Ed Albertson | Aug 11, 2013 | Message from the Mentor
In so many areas – literature, music, leadership – the best practices of today are descended from classic thought,
How to Get the Referral
by Jeff Seeley | Aug 4, 2013 | Message from the Mentor
As a business development resource, customer referrals are tremendously powerful – and equally unde